About Me.
"I have always been curious about Cloud Computing. While working at
AB-Inbev, I had the opportunity to delve into some subjects that were
new to me. In fact, that’s where I first encountered Cloud Computing.
MS Azure was the first Cloud Platform that I worked with, and ever
since then, I have never stopped learning more about this technology.
I recently obtained my AWS Cloud Practitioner certification, allowing
me to expand my knowledge of Cloud Computing across multiple CC
platforms." - Rauni Ribeiro
Experiences & Certifications
2023-2027 (validity)
AWS Cloud Practitioner Certification
Projects worked on:
-
Project Nimbus (API Gateway, Lambda, DynamoDB, Terraform & Github Actions);
-
Project Terraform + CI/CD Pipeline (Terraform, S3, IAM, EC2 & AWS CodePipeline);
-
Project Garden (AWS Rekognition, Lambda, DynamoDB & AWS S3).
2024-present
Tech Support III
InComm Payments
2023-2024
Ticket Manager
Softtek + Cloud Infrastructure Engineer
-
Transport request management in SAP via STMS;
-
SLO and SLA management;
-
Backlog management in ServiceNow;
-
Supervised staff activities in ServiceNow, providing detailed feedback and suggestions to refine processes documentation;
-
Administered SLA management in ServiceNow;
-
Provide governance metrics and reports for different audiences;
2022-2023
Help Desk Analyst (contractor)
Ab-Inbev
-
Microsoft Azure - User and device management through IAM;
-
Maintenance and update of videoconference rooms at AB- Inbev's facilities;
-
General troubleshooting of applications (Teams, Zoom, Slack, Outlook, WVD);
-
Opening and managing of tickets via ServiceNow;
2020-2021
IT Consultant
SEG Automotive
-
Creation and maintenance of robots via RPA (Robotic Process Automation);
-
IT project management;
-
Backlog management of tickets in ServiceNow (SLA);
-
International support to customers and employees of the headquarters;
-
EDI service monitoring in SAP through RPA;
-
Opening and handling of tickets via ServiceNow.
Languages:
-
English - Fluent (C2)​​
-
Portuguese - Native speaker
-
Spanish - Intermediate (B1)