About Me.
"I have always been curious about Cloud Computing. While working at
AB-Inbev, I had the opportunity to delve into some subjects that were
new to me. In fact, that’s where I first encountered Cloud Computing.
MS Azure was the first Cloud Platform that I worked with, and ever
since then, I have never stopped learning more about this technology.
I recently obtained my AWS Cloud Practitioner certification, allowing
me to expand my knowledge of Cloud Computing across multiple CC
platforms." - Rauni Ribeiro
Experiences & Certifications
2023-2027 (validity)
AWS Cloud Practitioner Certification
Projects worked on:
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Project Terraform + CI/CD Pipeline (Terraform, S3, IAM, EC2 & AWS CodePipeline);
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Project Garden (AWS Rekognition, Lambda, DynamoDB & AWS S3).
2023-Present
Ticket Manager
Softtek
2022-2023
Help Desk Analyst (contractor)
Ab-Inbev
2020-2021
IT Consultant
SEG Automotive
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Transport request management in SAP via STMS;
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SLO and SLA management;
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Backlog management in ServiceNow;
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Supervised staff activities in ServiceNow, providing detailed feedback and suggestions to refine processes documentation;
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Administered SLA management in ServiceNow;
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Provide governance metrics and reports for different audiences;
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Microsoft Azure - User and device management through IAM;
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Maintenance and update of videoconference rooms at AB- Inbev's facilities;
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General troubleshooting of applications (Teams, Zoom, Slack, Outlook, WVD);
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Opening and managing of tickets via ServiceNow;
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Creation and maintenance of robots via RPA (Robotic Process Automation);
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IT project management;
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Backlog management of tickets in ServiceNow (SLA);
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International support to customers and employees of the headquarters;
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EDI service monitoring in SAP through RPA;
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Opening and handling of tickets via ServiceNow.
Languages:
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English - Fluent (C2)​​
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Portuguese - Native speaker
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Spanish - Intermediate (B1)